Augment CXM specifications
- Pricing
- Free — Managed Service Get a Demo Get Started All there is to know about the latest prospecting techniques. Subscribe Growth Agency Inboxes Grow your revenue Ressources Tech Stack Video Content Case Studies
- Best for
- Augment CXM is recommended for contact centers and businesses like Dyson and Clearlink looking to improve customer servi
- Category
- Revenue Intelligence & Analytics
- Key capabilities
- Real-time communication monitoringAutomated anomaly detectionDetailed conversation insightsAgent performance trackingPrioritized issue resolutionEasy platform integration
- Website
- augment-cxm.com
- Listing type
- Directory profile
What Augment CXM does
Augment CXM Augment CXM is an AI-powered tool designed for customer experience management. It helps businesses analyze digital and voice customer conversations in real-time. The tool reveals why customers contact you and what they discuss, providing actionable insights to improve service and efficiency. With over 938 million conversations analyzed, it offers anomaly detection and automated reporting to prioritize key issues. Augment CXM excels in contact centers aiming to boost key performance indicators quickly. It flags sudden spikes in customer queries and identifies which agents handle problems best. You see impact fast, allowing your team to improve customer support and journey steps effectively within days of use. The tool integrates easily into existing GTM stacks as a CX analytics platform, complementing CRM and communication systems. However, it’s not meant for complete CRM mana
Core capabilities
- Real-time communication monitoring
- Automated anomaly detection
- Detailed conversation insights
- Agent performance tracking
- Prioritized issue resolution
- Easy platform integration
Pricing
| Model | Free |
|---|---|
| Observed pricing | Managed Service Get a Demo Get Started All there is to know about the latest prospecting techniques. Subscribe Growth Agency Inboxes Grow your revenue Ressources Tech Stack Video Content Case Studies |
Pricing read from the vendor’s public pages and re-checked each quarter. Seat minimums and annual commitments are excluded unless stated.
Who it fits
Augment CXM is recommended for contact centers and businesses like Dyson and Clearlink looking to improve customer servi
How we classify it
Listed under Revenue Intelligence & Analytics. Verdicts are written from public pricing, documentation and hands-on trials — not from vendor briefings.
Henryk Wexel runs Quota Engine. He spent a decade selling B2B software and building outbound systems — as a founder, as a seller at Silverfort and Cradlepoint, and as the person on the hook for pipeline numbers. He writes the reviews here because he has bought, deployed, argued about and cancelled most of the tools in this index. Based in Palma de Mallorca.