What Decagon does
Decagon is a conversational AI platform that builds and scales AI agents for seamless, omnichannel customer experience, boosting deflection and resolution rates
Core capabilities
- Elevate customer experience with AI
- Natural language agent instructions
- True omnichannel support
Pricing
| Model | Paid |
|---|---|
| Observed pricing | free trial |
Pricing read from the vendor’s public pages and re-checked each quarter. Seat minimums and annual commitments are excluded unless stated.
Who it fits
Scale-ups, Mid-market, Enterprise
How we classify it
Listed under Conversational AI Agents. Verdicts are written from public pricing, documentation and hands-on trials — not from vendor briefings.
Miguel Santos leads software evaluations and founder operations research at Quota Engine. With 8+ years of hands-on experience auditing B2B sales stacks, CRM architectures, European business banking, and cross-border company setups across DACH and US markets, he tests tools against real operator workflows and verified vendor pricing.