Front specifications
- Pricing
- Free — Managed Service Get a Demo Get Started All there is to know about the latest prospecting techniques. Subscribe Growth Agency Inboxes Grow your revenue Ressources Tech Stack Video Content Case Studies
- Best for
- Front is recommended for customer support teams that want to handle email, chat, and texts all in one place with AI help
- Category
- Revenue Intelligence & Analytics
- Key capabilities
- Shared inbox with email managementAI-powered automation and assistanceOmnichannel support in one inboxCollaborative team communication toolsReal-time live chat and botsWorkflow automation and analytics
- Website
- front.com
- Listing type
- Directory profile
What Front does
Front Front is a customer service platform designed to manage support across email, SMS, live chat, and more in one shared inbox. It stands out by combining AI and human support to improve team productivity by up to 40% and accelerate response times by 7x. This makes it ideal for customer support and client communication. The tool shines in managing high volumes of email, real-time chat assistance, and ticket tracking. You see results fast, with AI-powered automation categorizing conversations and helping draft replies within minutes. Front is trusted by over 9,000 companies worldwide, highlighting its reliability and impact. Front fits well in the GTM stack as a help desk and communication hub integrated with your CRM and other systems via APIs. However, it is not meant for complex IT service management or deep analytics platforms. It focuses on seamless customer communication and suppo
Core capabilities
- Shared inbox with email management
- AI-powered automation and assistance
- Omnichannel support in one inbox
- Collaborative team communication tools
- Real-time live chat and bots
- Workflow automation and analytics
Pricing
| Model | Free |
|---|---|
| Observed pricing | Managed Service Get a Demo Get Started All there is to know about the latest prospecting techniques. Subscribe Growth Agency Inboxes Grow your revenue Ressources Tech Stack Video Content Case Studies |
Pricing read from the vendor’s public pages and re-checked each quarter. Seat minimums and annual commitments are excluded unless stated.
Who it fits
Front is recommended for customer support teams that want to handle email, chat, and texts all in one place with AI help
How we classify it
Listed under Revenue Intelligence & Analytics. Verdicts are written from public pricing, documentation and hands-on trials — not from vendor briefings.
Henryk Wexel runs Quota Engine. He spent a decade selling B2B software and building outbound systems — as a founder, as a seller at Silverfort and Cradlepoint, and as the person on the hook for pipeline numbers. He writes the reviews here because he has bought, deployed, argued about and cancelled most of the tools in this index. Based in Palma de Mallorca.